As you know, I am rarely able to drive. This means I order my stuff online and it comes right to my door. For Christmas this year Scott gave me colored pencils. I ordered them from Dick Blick. They were offering the 150 set of Prismacolor pencils for 99.00. I've never seen this set, every color in the line, sold for that price.
Those along with the 12 set of Polychromos pencils from Faber-Castell and 6 Prismacolor white pencils arrived in the mail just before Christmas. Fed-X was the delivery company.
The first thing I noticed was the entire bottom section on the left side was smashed in. The second thing I noticed was the top of the box was open on that end as well. I removed the colored pencils.
Let me begin by saying there was no obvious damage to the products within the box. All three items looked to be in good shape. The problem is, when colored pencils are roughly handled often times the leads inside the casings will break. Let me assure you there is little as frustrating as sharpening your pencil only to have the lead fall out.
Over and over again.
(This happened to me before. I received the Castle Art colored pencils and they were shattered. I contacted the company, although I actually should have contacted Amazon. I didn't know that. Anyway, Castle Arts sent me a new box of colored pencils. This company, too, has outstanding customer service.)
If the box had held anything other than colored pencils I wouldn't have had any problem using the products. But colored pencils are an entirely different thing. So I contacted Dick Blick and explained the situation. I received an e-mail very quickly in response. In it I was told I'd receive a Fed-X label to return the items. I haven't received it yet.
Yesterday when Laurie brought me home, I saw a large box on the porch. In it were the items I'd ordered, very well packaged and in bubble wrap as well. I was astonished!
My thought was they would be replaced once the damaged pencils were returned. But Dick Blick not only replaced my order quickly, they made sure what I ordered was very protected from possible damage.
Dick Blick is my art supplier of choice. Their prices are fair, their sales are fantastic and the customer service is second to none. If you are in need of quality art supplies at reasonable prices, please support Dick Blick (for some reason I can't provide a link). We should acknowledge and support those businesses which provide high quality products and excellent customer service. This company certainly does both.
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